Refund policy
At Gatocito, every item is custom-made just for you after your order is placed. Because of this, I’m unable to accept returns or exchanges for:
- Incorrect size ordered
- Change of mind
- Accidental orders
- Color or design preference changes
Please review the product description and size chart carefully before placing your order. If you have any questions about sizing, feel free to reach out before ordering. I'm always happy to help!
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact me within 14 days of delivery with your order number and photos of the issue.
I'll gladly replace the item or provide another appropriate solution at no additional cost.
Order Changes & Cancellations
Because production begins shortly after an order is placed, I can't guarantee order changes or cancellations. If you need to make a change, please contact me as soon as possible, and I'll do my best to help before production begins.
Questions?
If you have any questions about your order, don't hesitate to reach out. Thank you for supporting my small creator-owned business. Every order truly means the world to me, and I'll always do my best to make sure you have a wonderful experience.
Thank you for supporting Gatocito! 💛
Kimmy